Refund policy

We hope you love your Olive & Lily purchase. If for any reason you're not completely satisfied, we are happy to accept returns within 35 days of the shipment date (for shipped orders) or 35 days from the pickup date (for local pickup orders).

To be eligible for a return, items must:

• Be unworn, unwashed, and in new condition
• Have all original tags attached
• Be free from stains, odours, or damage

Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as Olive & Lily is not responsible for items lost in transit.

Local Pickup Orders
If your order was picked up locally and you wish to return an item, please contact us by email to arrange a return.

How to Start a Return
To initiate a return, please email us at hello[at]shopoliveandlily[dot]ca with your order number and reason for return. We will provide instructions for completing your return.

Once your return is received and inspected, your refund will be processed to your original method of payment. Please allow several business days for your financial institution to post the refund.

Please note: Sale items, gift cards, and final sale merchandise are not eligible for return unless the item arrives damaged or defective.