Shipping policy

Last Updated: July 2026
Thank you for shopping with Olive & Lily.
As a small business, every order is carefully packed with love and attention. We’re so grateful for your support and honoured to be part of your wardrobe.

Order Processing
Orders are typically processed within 2–5 business days. During new launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Shipping Rates
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Any applicable taxes and shipping charges will be displayed before completing your purchase.

Delivery Times
Delivery times vary depending on your location and the shipping carrier. Estimated delivery dates are provided by the carrier and are not guaranteed.
Olive & Lily is not responsible for shipping delays caused by:

• Weather conditions
• Carrier delays
• Customs processing
• Incorrect shipping information provided by the customer
• Other circumstances beyond our control

Local Pickup
Customers selecting local pickup will receive an email once their order is ready. Pickup instructions and arrangements will be provided at that time. Please wait for an "your order is ready" email before coming to pick up your purchase.

Shipping Policy
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Olive & Lily is not responsible for lost, stolen, or misplaced packages.
If you experience an issue with delivery, please contact the shipping carrier directly. We will do our best to support you where possible.

Questions
If you have any questions about shipping or local pickup, please contact us at:
hello@shopoliveandlily.ca