Terms of service

Last Updated: June 2026
Welcome to Olive & Lily. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site or making a purchase.

General
Olive & Lily reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.

Products & Pricing
We strive to display our products, descriptions, and pricing as accurately as possible. However, we cannot guarantee that all information is complete, current, or error-free.
We reserve the right to:

• Correct pricing errors
• Modify or discontinue products without notice
• Refuse or cancel orders at our discretion

All prices are listed in Canadian dollars (CAD) unless otherwise stated.

Orders
Once an order is placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of your order.
We reserve the right to refuse, limit, or cancel any order for any reason, including suspected fraud or inaccuracies in product or pricing information.

Payment
Payment must be received in full before an order is processed and shipped. All payments are processed securely through trusted third-party payment providers.

Shipping & Local Pickup
Shipping times provided are estimates and are not guaranteed. Olive & Lily is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.
For local pickup orders, customers are responsible for arranging pickup within a reasonable timeframe after notification that the order is ready.

Returns & Exchanges
Please refer to our Returns & Exchanges Policy for complete information regarding returns, refunds, and exchanges.

Intellectual Property
All content on this website, including text, graphics, logos, images, product designs, and branding, is the property of Olive & Lily and may not be copied, reproduced, distributed, or used without written permission.

Limitation of Liability
To the fullest extent permitted by law, Olive & Lily shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein.

Contact Us
For questions regarding these Terms & Conditions, please contact us at:

Olive & Lily
Email: hello[at]shopoliveandlily[dot]ca